What is the Mission of the Federal Benefits Unit (FBU)?
The Federal Benefits Unit (FBU) of the American Embassy in Panama assists U.S. citizens, Panamanians, and third country nationals who receive benefits from the Civil Service, Social Security Administration and the Department of Veterans Affairs. We also assist former employees of the Panama Canal Commission that suffered on-the- job injuries and receive compensation from the Office of Workers’ Compensation Programs under the U.S. Department of Labor.
Please note that the Federal Benefits Unit of the US Embassy-Panama is a non-claims taking post and operates on an appointment only system for all routine services. FBU will not accept walk-ins for routine services.
To obtain information of the services provided, please choose one of the following options:
- U.S. Office of Personnel Management
- Office of Workers’ Compensation Programs
- Department of Veterans Affairs
- Social Security Administration
- Enrollment in the International Direct Deposit Program (IDD)
To schedule an appointment or to obtain information please send an email to Panama-FBU@state.gov. Please only send one e-mail regarding your issue. E-mail inquiries are answered within 3 working days:
Embajada de los Estados Unidos
Unidad de Beneficios Federales
Panama, República de Panama
Federal Benefits Unit
9100 Panama City Pl
Washington, DC 20521-9100
To speak to a FBU representative please call (507) 317-5000 within the following hours:
- Monday-Tuesday-Thursday-Friday: 10:30 AM – 11:30 AM
Our fax number is (507) 317-5303
The Consular Section will be closed to the public every second Wednesday of the month. We will not schedule any appointments, accept routine calls, or return passports on these training days. Of course, consular staff will be available to provide assistance to U.S. Citizens in emergency situations.
Please access the SCHEDULE of the days on which the Embassy will be closed. Unscheduled closures sometimes occur, and this information is typically broadcast through the warden system. Please access INFORMATION about registering with the Department of State to receive warden messages.
The FBU is located in the U.S. Embassy- Consular Section, Building 783, Clayton, Demetrio Basilio Lakas Avenue next to Las Esclavas school. Please access the map to the Embassy.
Parking spaces inside the Embassy compound are limited. Consular visitors may also park in the lot located immediately outside of the Embassy compound. These spaces are available on a first come, first serve basis. If you are disabled or elderly, please click here for special instructions.
Firearms, knives, explosives, impact weapons, caustic chemicals, chemical sprays, and fire starting devices are prohibited. Please do not bring mobile phones or any electronic devices, such as Blackberries, iPods or PDAs into the Consular Section as they are not allowed within the Embassy, those items may be secured at the security check point as you enter the Consular access control center. We strongly advise that you do not bring large bags or packages with you as we do not have sufficient storage facilities for large items.