U.S. Citizen Services

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ACS Unit commits to a one business day e-mail response-time

In order to improve our customer service to our U.S. Citizens in Panama, starting October 9, the American Citizens Services (ACS) Unit is happy to announce it will respond to all email inquiries in one business day. If you have a routine question related to an ACS service, please email panama-acs@state.gov. All routine questions will be routed through the one business day response time e-mail address. If you have a life or death emergency, please call 317-5000 and follow the instructions for emergency calls.

The Federal Benefits Unit (FBU) will continue receiving external calls from 10:30-11:30am on Mondays, Tuesdays, Thursdays, and Fridays. The Embassy phone number is (507) 317-5000. For automated information, please call (507) 317-5030. For Federal Benefits questions, we continue to encourage writing to FBU (panama-fbu@state.gov) by e-mail.

Additionally, we would like to remind our customers that ACS and FBU operate on an appointment-only system for all services except emergency ACS cases and adult passport renewals.

American Citizen Services

To schedule an appointment, please see the Embassy’s ACS page, which can be found here.

Federal Benefits

To schedule an appointment, please send an email to Panama-FBU@state.gov.

Assistance:

U.S. Embassy Panama City, Panama
507-317-5000
Panama-ACS@state.gov
https://pa.usembassy.gov/
State Department – Consular Affairs
888-407-4747 or 202-501-4444
Panama Country Information
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Alerts and Messages

Emergency Assistance

Passports & Citizenship

Local Resources

Federal Programs

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