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American Citizen Services
9 MINUTE READ
July 15, 2022

Overview

If you have a life-or-death emergency, please call 317-5000 and follow the instructions for emergency calls.

For ACS related inquiries, please send an email to Panama-ACS@State.Gov and review the information in our automated reply for the response to your inquiry.

ACS/Federal Benefits

To schedule an appointment and for general inquiries, please send an email to Panama-FBU@state.gov.

Additional Assistance:

Holiday Closures

Please access the SCHEDULE of the days on which the Embassy will be closed.  Unscheduled closures sometimes occur, and this information is typically broadcast through the warden system.  Please access INFORMATION about registering with the Department of State to receive warden messages.

Location

The U.S. Embassy is located in Building 783 in Clayton, Demetrio Basilio Lakas Ave, next to the Las Esclavas school.  Please access the map of the Embassy.

Note about bringing pets to the Embassy

Please take note that pets are not allowed on Embassy grounds.  Exceptions are made for service animals such as seeing-eye dogs.  If visitors come to the Embassy with pets, they will be asked by the guards to either leave them in their vehicles to be parked outside the front gate, or left in the care of someone they know.

Security Requirements

You are not allowed to enter the U.S. Embassy while carrying any of the following items:

  • Battery-operated or electronic devices such as mobile phones, digital diaries, digital watches, pagers, cameras, audio/video cassettes, compact discs, MP3s, floppy disks, laptops, or portable music players
  • Large shoulder bags/purses – only bags that can be carried by hand will be permitted
  • Bags such as travel bags, backpacks, briefcases, suitcases, leather, cloth bags, and zip folders – you can only carry plastic bags or paper folders containing application-related papers
  • Food items
  • Sealed envelopes or packages
  • Match boxes, lighters
  • Sharp objects such as scissors, pen knives or nail files
  • Weapons or explosive materials of any kind. This list is not exhaustive. Other items may be prohibited at the discretion of security staff.

Parking Special Instructions

There are special procedures in place for consular visitors who are physically handicapped or elderly and not physically able to walk up the hill to the Consulate. Persons who fall into the category should if at all possible utilize a driver (personal driver or taxi) when visiting the Embassy.

Present yourself to the guard manning the checkpoint outside the black gate. Explain your business for visiting the Embassy and advise the guard that you need to dropped off inside at the Consulate entrance due to your physical condition. The guard will need to conduct a security check on your vehicle before it is allowed to enter. You will not be asked to exit the vehicle, but you will be required to shut off your engine, open your hood and trunk for inspection.

Once your vehicle has been inspected, your driver will be issued an identification placard and instructed to drive up to the Consulate entrance and drop you off. The driver will not be allowed to remain in the compound and must return outside to the street. When you have completed your business in the Consulate and exit the building you may call the driver via telephone, and he will be allowed to re-enter the compound to pick you up.