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American Citizen Services
12 MINUTE READ
December 10, 2016

Overview

In order to improve our customer service to our U.S. Citizens in Panama, the American Citizens Services (ACS) Unit will respond to all email inquiries in three business days.  If you have a routine question related to an ACS service, please email panama-acs@state.gov.  All routine questions will be routed through the three business days response time e-mail address.

If you have a life-or-death emergency, please call 317-5000 and follow the instructions for emergency calls.

American Citizen Services

To schedule an appointment, please see the Embassy’s Consular Services page. For ACS related inquiries, please send an email to Panama-ACS@State.Gov.

ACS/Federal Benefits

To schedule an appointment and for general inquiries, please send an email to Panama-FBU@state.gov.

Please note that we will respond to your email inquiry within 5 business days.

Additional Assistance:

Holiday Closures

Please access the SCHEDULE of the days on which the Embassy will be closed.  Unscheduled closures sometimes occur, and this information is typically broadcast through the warden system.  Please access INFORMATION about registering with the Department of State to receive warden messages.

Visit Us

The U.S. Embassy is located in Building 783 in Clayton, next to the Las Esclavas school.  Please access the map of the Embassy.

Note about bringing pets to the Embassy

Please take note that pets are not allowed on Embassy grounds.  Exceptions are made for service animals such as seeing-eye dogs.  If visitors come to the Embassy with pets, they will be asked by the guards to either leave them in their vehicles to be parked outside the front gate, or left in the care of someone they know.

Security Requirements

You are not allowed to enter the U.S. Embassy while carrying any of the following items:

  • Battery-operated or electronic devices such as mobile phones, digital diaries, digital watches, pagers, cameras, audio/video cassettes, compact discs, MP3s, floppy disks, laptops, or portable music players
  • Large shoulder bags/purses – only bags that can be carried by hand will be permitted
  • Bags such as travel bags, backpacks, briefcases, suitcases, leather, cloth bags, and zip folders – you can only carry plastic bags or paper folders containing application-related papers
  • Food items
  • Sealed envelopes or packages
  • Match boxes, lighters
  • Sharp objects such as scissors, pen knives or nail files
  • Weapons or explosive materials of any kind. This list is not exhaustive. Other items may be prohibited at the discretion of security staff.

Parking Special Instructions

There are special procedures in place for consular visitors who are physically handicapped or elderly and not physically able to walk up the hill to the Consulate.  Persons who fall into the category should if at all possible utilize a driver (personal driver or taxi) when visiting the Embassy.

Present yourself to the guard manning the checkpoint outside the black gate.  Explain your business for visiting the Embassy and advise the guard that you need to dropped off inside at the Consulate entrance due to your physical condition.  The guard will need to conduct a security check on your vehicle before it is allowed to enter.  You will not be asked to exit the vehicle, but you will be required to shut off your engine, open your hood and trunk for inspection.

Once your vehicle has been inspected, your driver will be issued an identification placard and instructed to drive up to the Consulate entrance and drop you off.  The driver will not be allowed to remain in the compound and must return outside to the street.  When you have completed your business in the Consulate and exit the building you may call the driver via telephone and he will be allowed to re-enter the compound to pick you up.

If you do not have a driver/taxi, there are a limited number of designated parking spots which have been reserved for handicapped/elderly visitors.  These limited spots are available on a first come, first serve basis.  Follow the procedures as described above; notify the guard of your special condition, undergo a vehicle inspection, and placard issuance.  Once your vehicle has undergone security inspection the guard will direct you to the reserved spots near the Consulate entrance.  We have 6 parking spaces on our Embassy compound reserved for Consular customers.  Parking is available on a first come, first served basis.  The lot will be open from 6:00 a.m. to 6:00 p.m.

Parking will not be available when the consular section is closed.  If no parking space is open when you come to the Embassy, you will need to find parking on the street outside of the Embassy entrance.

If you are elderly or handicapped and wish to be placed on an access list for one of the limited first-come, first-serve parking spots outside the Consular Section, please email:  Panama-ACS@state.gov for U.S. citizens, Panama-fbu@state.gov for recipients of federal benefits or Panama-visas@state.gov for immigrant or non-immigrant visas issues.

In the email, please give the following information:

  • Full Name
  • Date of Birth
  • Document number and type of document (e.g., U.S. or Panamanian passport, Cedula)
  • The Date of Your Appointment/Visit
  • Vehicle information (make, color, tag number).  Note that if coming by taxi the taxi can drop you off inside but must wait outside.
  • Are you applying as elderly or handicapped or both?

Please allow 3-5 working days before your appointment and bring a copy of our reply with you to show to the guard.