Adult Passport Renewal by Mail – DHL Instructions

Adult Passport Renewal by Mail – DHL Instructions

If you are in Panama you are required to apply for the passport service through the U.S. Consular Section in Panama.  Please do not send your application to the Passport Agency in the United States.

DHL is a private courier agency that provides courier services on behalf of the Consular Section.

The Embassy cannot assume any responsibility for the efficiency, integrity or reliability of DHL. The service provided is solely a matter between the customer and DHL.

DHL will collect your required documents, deliver them to the Embassy, and return them to you once processing has been completed. It is important to make a note of your tracking number at the time you book the service. DHL will provide you with the envelope at the time they collect your documents.

Address in DHL Envelope:

Your required documents should be sent to our Consular Section via DHL to:


  • American Embassy Panama
    ATTN: American Citizen Services
    Building 783, Demetrio Basilio Lakas Avenue
    Clayton, Panama
    TEL: 317-5000



  • Please include a pre-paid DHL for the return of your old and new passports.
  • Please contact DHL to arrange pick up/delivery/return of your documents.


Incomplete, unsigned or incorrect applications will not be accepted and will delay processing.

Location of DHL Branches in Panama

Detailed information on DHL services and booking as well as DHL branches location in the Republic of Panama is available from their website or at their DHL Courier Service webpage

A list of DHL Branches in Panama City:

  • DHL Costa del Este: Av. Centenario. Diagonal a la Estación Terpel. | Telf. 271-3400 | Horario: Lun- Vie: 8:00 a.m. a 8:00 p.m. Sáb:8:00 a.m. a 2:00 p.m. WhatsApp:6323-8824
  • DHL Av. Balboa: Centro Comercial Balboa Boutique Panama Strip Mall. Local A014 Telf. 271-3510 | Horario: Lun- Vie: 9:00 a.m. a 6:00 p.m. Sáb:8:00 a.m. a 1:00 p.m. WhatsApp:6323-8796
  • DHL Multimax: Av. Ricardo J.Alfaro. Al lado de Multimax. Tumba Muerto. | Telf. 271-3521 | Horario: Lun- Vie: 9:00 a.m. a 6:00 p.m. Sáb: 8:00 a.m. a 1:00 p.m. WhatsApp:6325-1961
  • DHL Obarrio: Av. Samuel Lewis. Al lado de Piruetas. Obarrio. | Telf. 271-3511 | Horario: Lun- Vie: 9:00 a.m. a 6:00 p.m. WhatsApp:6324-5956
  • DHL Punta Pacífica: Edificio Metro Bank, planta baja. Entrando por el Hospital Punta Pacífica. | Telf. 271-3515 | Horario: Lun- Vie: 9:00 a.m. a 6:00 p.m. WhatsApp:6323-8817
  • DHL Zona Libre de Colón: Av. Roosevelt. Calle 15 y 16. Servicios Aeroportuarios. Planta Baja. Local PB-7 | Telf. 430-9107 | Horario: Lun- Vie: 8:00 a.m. a 5:00 p.m. WhatsApp:6325-1963


If you are traveling within the next 3 weeks, please schedule an appointment to apply in person.  You will be advised of your options on the day of the appointment.

Note: You can expect to be at the Embassy for 1-2 hours.